Return Policy

Returns sent without our authorization will be discarded and no credit will be given. All unauthorized returns will be refused. All claims must be made within 5 days of the invoice date with a claim # from the carrier to speed up the process.

Due to the nature of our business, we cannot give refunds for any skincare products unless an error was done on our part. Please check your order before checking out to eliminate any error on your part.

We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging. 

Any shipping cost you incur to return the product to us will not be refunded. 

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error. 

Damaged Packages, Spillage and Breakage

Do not accept a badly damaged package!!!!! All orders leave our premises in good condition. Contact the shipping carrier IMMEDIATELY if Damage, Spillage or Breakage has occurred, because our responsibility ceases upon delivery of our goods to the carrier. You must have claim # from the carrier.

We do not offer refunds or exchanges on Skincare items such as designer fragrance type body oils, designer fragrance type sprays and designer fragrance type lotions/body butters due to health reasons. Please make your selections carefully. Orders are custom blended and therefore not returnable. To help you decide if you'd like to purchase the many fragrance type body oils available, please call our office to request a free sample before ordering. Shipping and handling cost of $12.99 will be added. Only free samples can be requested. Please call 901-365-2444 to request your samples. 

Fragrance Burning oils are non-refundable.

Availability

We have a wide inventory of merchandise and it is impossible to list every item. New Items arriving continuously stocked and closed outs. Prices are subject to change without notice, certain items can be discontinued without notice. Ask about our Monthly Specials if you have a request just ask us.

Sales Tax 

Sales tax of 9.75% is charged on all orders shipping anywhere in Tennessee. Outside Tennessee sales will not be charged tax.

We require the following information to process your return. (If this information is not included, we will be unable to process your return. 

Full name and address 

Phone number 

E-mail address 

Packing slip 

Original Order Confirmation Number 

Your reason for returning the merchandise 

Please return the merchandise to

CEED FRAGRANCE

Returns Department

5970 Winchester

Memphis, TN 38115

All returns must be shipped back to Ceed Fragrances using a track able courier. (UPS, FedEx, USPS Delivery Confirmation) 

 

Any package that has not been received by Ceed Fragrances and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange. 

If your package is returned to Ceed Fragrances marked as \"refused\", \"unclaimed\", or \"undeliverable\", and you would like to have it re-shipped, we will unfortunately need to charge a $12.99 re-shipping fee.

Cancel Your Order

Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative at 901-365-2444. 

Contact us at: 

901-365-2444

Monday-Saturday: 10:00am -2pm Central Standard Time.

Or email inquiries to info@ceedfragrance.com