FAQ

Is there a designated pickup spot outside the store? There are no designated spots for curbside pickup in the parking lots at our stores. Simply drive up to the entrance, and call us at 365-2444 to let us know you are here. If you have a pick up at our Whitehaven Location, call 346-1113.

Do I need to tip the delivery associate? Not at all; this is our way of helping you get your favorite candles you love quickly and safely. We appreciate the thought—a simple smile and wave will do! 

Are other items excluded from Curbside services? The products listed on the site are available in real time. Other items will be added over time. Please pay close attention to what products are stocked at our 2 locations.

Can I add to my order once I am there?  Adding items to your order after it has been placed is not allowed.  You will have to complete a new order to add items. 

How long will it take for my order to be ready? It is difficult to estimate a specific timeframe but we will work diligently to get your order ready.  After your order has been placed, please allow us at least 2 hours to prepare it. Once you receive notification that your order is ready,  you will have 24 hours to pick up your order. After 24 hours, a refund will be sent to your account.

Can someone other than me pick up my order? Yes. When they drive up and call, they’ll need to have the order confirmation email and their ID.

Why are the candle glass different from the picture on the website? From time to time, we switch styles of our candles. On occasion, the glass maybe different but the fragrance you have ordered is the same.